Everything you need to know.
The questions we hear most often, answered plainly. If your question is not here, write to us — we read every email and reply within one business day.
- 01
What sort of warranty do you provide?
Every design arrives with a full one-year warranty covering any damage that is not the result of neglect or misuse.
If a center stone has gone missing or has been damaged, we will need to charge a symbolic price for replacing it with a new one.
- 02
What if the size does not fit?
If your ring arrives in a different size than ordered (our error), a courier will collect it from your address at no charge and we will resize it for free. Shipment is fully insured both ways.
If you accidentally ordered the wrong size, we will resize the ring without charging for the sizing work — but you will be responsible for shipping and customs charges. The total is approximately USD 140, including courier collection and insured return.
Some rings cannot be resized after they are made — please contact us before ordering if you are unsure about your design. If a ring cannot be resized, we can remake it for a symbolic price that depends on the specific piece.
- 03
Will I be charged taxes at customs?
If you are in the United States and you are a US citizen, you should have no import taxes to pay.
If you are outside the US, you will likely be charged taxes at customs based on local rates. We recommend checking these locally before you order. If you would prefer to pay duties up-front through DDP shipping, just let us know.
- 04
How soon will I receive my order?
Most designs are made per order. Standard making time is 3 to 4 weeks, and standard international shipping takes 4 to 7 business days.
Making time can be expedited up to a certain extent if you are working to a deadline — please contact us to inquire.
- 05
Do I receive a certificate of authenticity?
Yes. Each item arrives with a certificate of authenticity specifying the design you ordered and the materials it is made from.
- 06
How does shipping work?
Shipping is fully insured and trackable. We have shipped globally twice a week for years using premium couriers (DHL / FedEx) and rarely encounter issues. Standard shipping takes 4 to 7 business days to arrive.
Customers outside the US, and US-based customers who are not US citizens, may be charged taxes at customs. This is handled directly with the courier when applicable — the process is usually quick and easy.
- 07
Can I adjust an existing design or commission a custom piece?
Yes — we specialize in custom orders. Send us a message describing your dream piece and our head designer will work directly with you to provide a quote and bring it to life.
Wholesale and consignment arrangements are also possible depending on the item. Get in touch and tell us what you are looking for.
- 08
How do I take care of my ring?
Most pieces can be cleaned and maintained at home with mild soap, warm water, and a soft brush. A few materials need extra care:
- Opals — sensitive to impact and chemicals; avoid creams, perfumes, and household cleaners.
- Pearls — easily scratched and damaged by chemicals; wipe gently after wear.
- White gold — the rhodium plating may fade over time; any qualified jeweler can renew it inexpensively.
Full guidance is on our care & maintenance section.